Returns & Refunds
If the product isn't right for your dog, you have 30 days from delivery to tell us. We'd rather refund you than have you keep something that doesn't work.
What can be returned
- Items in their original condition, with packaging, within 30 days of delivery
- Items that arrived damaged, defective, or not as described — send us a photo and we'll replace or refund immediately, no return shipping needed
What can't
- Items returned after 30 days
- Items damaged by normal wear, chewing, or use outside the product's stated purpose
- Gift cards and clearance items marked final sale
How to start a return
Email support@wagwell.com with your order number and a short note about the problem. We reply within 24 hours on business days and send you a return address and instructions. Please don't ship anything back before you hear from us — returns sent without authorization can't be tracked to your order.
Return shipping
If the item is defective, damaged, or we sent the wrong thing, we pay for return shipping. If you changed your mind or ordered the wrong size, return shipping is yours to cover.
Refunds
Once your return is received and checked, we refund to your original payment method within 5–10 business days. How fast it appears on your statement is up to your bank. Original shipping charges, where they were paid, are not refunded.
Wrong size?
Sizing exchanges are free within 30 days. Email us and we'll send the correct size out.
Cancellations
Orders can be cancelled free of charge within 12 hours of being placed. After that the order is usually already with our fulfillment partner and has to be handled as a return.
Late or missing refunds
If it's been more than 10 business days since we confirmed your refund and you still don't see it, check with your bank first, then email us and we'll chase it.