Shipping
Processing time
Orders are processed within 1–3 business days. You'll get a confirmation email when you order, and a second email with a tracking number once the parcel is on its way.
Delivery times
| Destination | Standard delivery | Cost |
|---|---|---|
| United States — items held in our US warehouse | 3–8 business days | Free |
| United States — all other items | 5–12 business days | Free |
| Canada | 7–15 business days | Free |
| United Kingdom & EU | 7–16 business days | Free |
| Australia & New Zealand | 8–16 business days | Free |
These windows start after processing, not from the moment you click buy. Delivery times are estimates, not guarantees — customs, weather, and carrier backlogs during holiday season can add a few days.
Where we ship from
Some of our range is held in a warehouse inside the United States, and those items reach US customers fastest. Everything else ships directly from our manufacturing partner. Each product page tells you which applies before you buy.
If an item is temporarily out of stock at the nearer warehouse, it may ship from further away and take longer — we'll email you if that happens.
Split shipments
If you order several items, they may arrive in separate parcels on different days at no extra cost to you. Each parcel gets its own tracking number.
Tracking
Tracking numbers can take 2–4 business days to start showing scans after you receive them. That's normal — the carrier has to collect the parcel and scan it into their network first.
PO boxes
Some items can't be delivered to PO Box addresses. Please give us a street address where possible.
Customs and import duties
Any import duties or taxes charged by your country are your responsibility and aren't included in the price you paid us. For most orders to the US and EU there is nothing extra to pay.
Wrong address
Please double-check your shipping address at checkout. If a parcel is returned to us because the address was incomplete or incorrect, we can reship it once you cover the new postage.
Lost or stuck parcels
If tracking hasn't updated in 10 business days, or the estimated window has passed with nothing delivered, email support@wagwell.com with your order number. We'll open a case with the carrier and either replace the order or refund it.