Talk to us
A person answers every email, usually within 24 hours on business days.
- Orders, sizing, returns: support@wagwell.com
- Privacy and data requests: privacy@wagwell.com
What to include
If it's about an order, send us your order number — it's in your confirmation email and starts with a #. If something arrived damaged, attach a photo. That usually lets us solve it in one reply instead of four.
Hours
Monday to Friday, 9:00–18:00 CET. Messages sent over the weekend get answered Monday morning.
Common questions, answered faster
- Where is my order? Tracking numbers take 2–4 business days to start showing scans. See our Shipping Policy for delivery windows.
- I ordered the wrong size. Exchanges are free within 30 days — see Returns & Refunds.
- Can I cancel? Yes, free of charge within 12 hours of ordering.
Business address
[Your registered business name]
[Street address]
[City, postal code, country]
Please don't send returns to this address without emailing us first — returns go to a different facility and we can't match unannounced parcels to your order.